FAQ

Are our contacts safe to use?
Yes, our circle lenses are generally safe and are approved by Korean FDA.
All of our contact lenses are certified by KGMP, KFDA, ISO 13485 and CE certifications.
All of the lenses are manufactured by reputable contact lens manufacturers.

How long until my order will be processed?
All orders are generally dispatched within 48 hours exclude weekend and public holiday.

How do I change the shipping address of my order?
For any changes of shipping address, please contact us.
We are unable to redirect an order to another shipping address if your request is submitted to us after 24 hours from your order date/time or your order has been dispatched.
Please note: changing your default shipping address in “Account” will not reflect in your recently made orders.

Why I haven’t received a response from customer service yet?
iCutie usually takes up to 2 business days to reply. Please note that we do not operate on weekends. All e-mails sent on weekends will be answered on Monday.

Do you sell lenses with power?
Yes, please contact us with the model and power you wish to buy and we’ll check if it’s available.
Be aware that it may take up to 2 months to produce your desired power.

Is the product price for one pair or for one lens?
The price given on the website is for one pair (for circle lenses only).

When will you restock / how often you do restock?
We do not have an exact date when the new stock will arrive.
However, the estimate time is within 2 months .
The website will be updated once the the particular lens has been restocked.

I have just received my lenses, but I noticed that the color is not the same as what I have been purchasing before. What makes the lens color become darker or lighter than before?
We restock our products whenever needed. This means that contacts ordered may be from a new batch.
Every batch of circle lenses can be different than the previous one. This is due to a different batch of manufacturing.
The design will remain the same but the color might be slightly different in a new batch.